AI Agent for Events: 24/7 Attendee Support and Networking at the LGM Leadership Summit 2026
For the Landscapes Golf Management (LGM) Leadership Summit 2026 in Orlando, TalkRev built a dedicated AI agent available via phone line (Voice AI) and two-way SMS chat, in collaboration with Courserev.ai as a partner. The agent acted as a 24/7 “front desk” for summit logistics (venue directions, transportation, schedules) and enabled networking on demand by texting contact details and LinkedIn profiles for LGM team members.
About the event
The LGM Leadership Summit brings together Landscapes Golf Management leaders to align on performance, execution, culture, and accountability ahead of the season. The 2026 program combined leadership sessions with partner networking, recognition, and a team activity, spread across multiple venues in Orlando.
Day 2 — Awards Ceremony (March 4, 6:00 PM) Paradise Cove Orlando, 13245 Lake Bryan Drive Bus transportation, dinner (pre-selection required), cocktails, awards + group activities
Day 3 — Universal Studios Challenge (March 5, 2:00 PM) Universal Studios Bus transportation, dual-park admission, challenge activity, food/drinks gift card
The opportunity
With a multi-venue agenda and several moments where attendees moved between locations, the summit experience naturally involved many logistical touchpoints throughout the program. Participants often needed quick access to details such as event locations, transportation timing, arrival guidance, and program information while traveling between venues or preparing for upcoming sessions. The team looked for a simple and accessible way to ensure attendees could always find accurate information quickly—without requiring additional apps or platforms.
The solution
TalkRev designed and built an event-specific AI agent with two core channels:
Voice AI phone line Instant answers while attendees are walking, traveling, or transitioning between events.
Two-way SMS chat + SMS delivery When attendees needed information they could save (addresses, links, reminders) the agent texted it and allowed them to continue the conversation like a normal chat.
How we helped the LGM Leadership Summit (key capabilities)
No app required
We supported the summit through attendees’ existing habits (calling and texting), so there was no app to download, no login, and no new platform to learn.
On-site & travel assistance
We provided instant arrival and navigation support, including venue addresses, directions, and practical travel guidance. When needed, the agent followed up by SMS so attendees could keep details on their phones.
Program & logistics guidance
We helped attendees stay on track by answering “what’s happening next?” questions, clarifying where each event was located, and covering logistics like transportation notes, meeting points, dinner requirements, and dress code expectations.
Local recommendations
We reduced friction for out-of-town attendees by sharing nearby restaurant options and practical recommendations around the event area.
Networking enablement
We made networking easier by letting attendees request contact details for Landscapes Golf Management participants and receive LinkedIn profile links via SMS, so follow-ups didn’t depend on manual searching.
We provided organizers with visibility into how the agent was used, including inquiry statistics, peak hours, call breakdowns, and call history. The dashboard also stored call transcripts with summaries, making it easy to identify recurring topics and friction points, so the team could improve future communication materials (FAQs, schedules, directions, reminders).
Impact
Instant answers during peak moments (before buses, before evening events, during transitions)
Less staff interruption from repetitive “where/when/how” questions
Lower information friction—one call or text replaces searching PDFs or email threads
Stronger networking enablement—contacts and LinkedIn links delivered immediately via SMS
Why it worked
Mobile-first behaviour: attendees naturally call or text when they need help fast
SMS makes logistics stick: addresses and links don’t get lost in the moment
More than FAQ: adding networking enablement turned the agent into an experience tool—not just support
LGM Leadership Summit 2026
Running a summit, conference, or multi-venue event with transportation and partner programming? TalkRev can launch a Voice + SMS AI concierge trained on your agenda, venues, and contact list, providing 24/7 attendee support and making networking easier from any phone.
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