24/7 Client Intake — Never Miss a Lead
Prospective clients who call at night, on weekends, or while you're in court are answered immediately and captured for follow-up. TalkRev is always on.
Verticals
Law Firms & Legal Services
AI-Powered Client Intake for Law Firms. Never miss a prospective client again. Answer practice questions instantly, qualify leads, book consultations, and route sensitive matters, without adding headcount.
How does TalkRev handle law firm intake?
TalkRev answers prospective client calls day and night, explains your practice areas, case types and fee structure, qualifies the enquiry, and sends a booking link by SMS so the caller can schedule while still engaged. It routes by practice area and never gives legal advice — that comes from an attorney.
Practice Area & Fee Information
Provide instant, accurate answers about your scope of practice, case types, jurisdiction, and fee structures, without your staff picking up the phone.
Consultation Scheduling via SMS
Send direct booking links by text so callers can schedule a consultation in seconds, reducing drop-off and eliminating back-and-forth scheduling.
Smart Routing by Practice Area
Route calls and inquiries to the right attorney, department, or intake coordinator automatically, based on case type and matter urgency.
Multi-Language Client Support
Serve clients in their preferred language — critical for immigration, criminal defense, and personal injury practices with diverse client bases.
Intake Analytics & Insights
Understand what prospective clients ask most (practice areas, fees, processes) and use that data to improve your website and intake flow.
Purpose-Built for Law Firms
Our AI understands the specific needs of legal practices — from intake compliance to the sensitivity of client communications.
Practice Area Inquiries & Intake Qualification
- Practice areas, case types, and jurisdiction
- Fee structures explained in plain language (contingency, flat, hourly)
- Intake questions tailored by practice area
- Routing to the right attorney or department
24/7 Lead Capture & After-Hours Intake
- Name, contact info, and case summary captured automatically
- Structured lead summaries sent to your team for follow-up
- Urgent or time-sensitive matters flagged immediately
- No missed leads due to voicemail or closed office hours
Consultation Booking & Scheduling
- Free, paid, video, and phone consultation options explained
- Direct scheduling links sent by text message
- Availability confirmed and next steps communicated
- Optional automated reminders to reduce no-shows
Sensitive Matter Routing & Care
- Detects urgent categories and routes to the right contact
- Collects minimal information with consent
- Never provides legal advice — only firm information
- Configurable fallback for every sensitive category
Plans for Law Firms & Legal Services
Purpose-built plans with the features this industry actually uses — start with a 15-day free trial, no credit card required.
Legal Basic
24/7 AI client intake over chat
$99/month$85/monthSave 14%
- AI Chat Agent for client intake
- Custom knowledge base
- Intake, matters & casework
- Practice-areas catalog
- Consultation scheduling
- Lead scoring
Legal Advance
Full intake coverage — chat & phone
$499/month$415/monthSave 16%
- Everything in Legal Basic
- AI Voice Agent — phone intake 24/7
- Smart routing by practice area
- Advanced analytics
- Legal integrations (Clio Manage)
Full access · No credit card required
Start 15-day free trialNeed a custom plan?
Multiple locations, higher volumes, or enterprise requirements — we'll build a plan around your business.
Frequently Asked Questions
Everything you need to know about Law Firms & Legal Services.
No, and it is configured not to. It answers questions about your practice areas, case types, jurisdiction and fee structure, qualifies the inquiry, and books the consultation. Advice on a matter comes from an attorney — the assistant's job is to make sure the prospective client reaches one.
They are answered immediately instead of going to voicemail. Prospective clients contact several firms and generally retain the first one that responds, so an unanswered call outside office hours is usually a client who has already hired someone else by morning.
Yes. It sends a booking link by SMS so the caller can schedule in seconds while they are still engaged, which avoids the delay of a callback — the point at which most intake conversations are lost.
Yes. Calls and inquiries are routed by practice area to the right attorney, department or intake coordinator automatically, so a personal injury inquiry does not sit in the queue behind unrelated matters.
Yes, in the client's preferred language. For immigration, criminal defence and personal injury this is frequently the deciding factor in whether someone calls a firm at all, let alone retains it.
What prospective clients ask most — practice areas, fees, process and timelines — and where inquiries drop off. Fee questions in particular tend to reveal what is missing or unclear on the website.
From the blog: Law Firms & Legal Services
- Google Starts Charging for the Calls You Miss on October 1. Answering Pays TwiceFrom October 1, Google Local Services Ads charges for calls you don't answer. What the 20-second rule means for law firm intake, and what to fix now.
- 87% of Customers Want a Human Option. What That Means for Law Firm IntakeA new Gartner survey of 3,566 customers found the human escape hatch is what makes people willing to use AI at all. How to build intake around that.
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Reduce repetitive questions, capture more bookings, and deliver a faster customer experience — without adding headcount.
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