Last Updated 16 Feb 2026

SMS Consent

This page explains how TalkRev.ai collects consent to send transactional SMS messages and how recipients can manage their preferences. These messages are sent by TalkRev.ai (sometimes on behalf of a TalkRev-powered business) and relate only to a customer’s reservation/appointment lifecycle.

1. What messages you can receive

If you opt in, TalkRev.ai may send transactional text messages such as:

Booking confirmations (sent immediately after a reservation/appointment is created)
Updates/changes related to the booking (if applicable)
Cancellation confirmations (sent immediately after a cancellation is completed)
Reminders (typically 24 hours before, configurable by the business)

We do not use this messaging program to send marketing or promotional messages.

2. Who is sending these messages

Messages are sent by TalkRev.ai. When applicable, messages may reference the business you booked with (example: “TalkRev.ai for [Business Name]”).

3. How you opt in (web / chat / booking page)

End-users opt in by entering their mobile number during a TalkRev-powered booking flow and actively selecting an unchecked SMS consent checkbox.

3.1 Consent checkbox disclosure (example)

On the booking form, the checkbox text is displayed in clear language similar to:

☐ I agree to receive transactional SMS text messages from TalkRev.ai about my reservation/appointment (confirmations, updates, cancellations, and reminders). Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help.Privacy: https://www.talkrev.ai/privacy-policyTerms: https://www.talkrev.ai/terms-conditions

Important: The SMS consent checkbox is not pre-checked, and consent is not required to complete a reservation/appointment (unless a specific business requires SMS for operational reasons, in which case an alternative contact method will be offered).

4. How you opt in (phone / voice assistant)

If a reservation/appointment is made by phone, an agent or voice assistant may ask for consent to send confirmation/reminder texts.

4.1 Verbal consent script (example)

“Would you like me to text you confirmation and reminder messages about your reservation/appointment from TalkRev.ai? Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help.”If the customer agrees, TalkRev.ai collects the phone number and proceeds.

5. Opting out and getting help

You can manage SMS preferences at any time:

5.1 Age Restrictions

STOP — unsubscribe from messages
HELP — get help or support information
START (or re-opt-in through the booking flow) — resubscribe after opting out (where supported)

After you text STOP, you may receive a final confirmation message that you have been unsubscribed.

6. Message frequency and charges

Message frequency varies depending on your reservation/appointment activity and reminder settings.
Msg & data rates may apply depending on your mobile carrier and plan.

7. What information we collect for SMS and why

For SMS delivery and compliance, we may collect and store:

Phone number
Consent status (opt-in / opt-out)
Timestamp and method of consent (web checkbox or verbal)
Timestamp and method of consent (web checkbox or verbal)
Booking/appointment identifiers (to send relevant transactional updates)
Message delivery events (sent/delivered/failed), when available

We use this information to:

Send the messages you requested (confirmations, updates, cancellations, reminders)
Maintain compliance records and prevent unwanted messages
Troubleshoot delivery issues and improve reliability

7. What information we collect for SMS and why

We may use trusted service providers (e.g., messaging/telephony vendors) to deliver these transactional messages.
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. We may share information with service providers solely to deliver and support TalkRev.ai services and as required by law.
For more details, see:

Privacy Policy: https://www.talkrev.ai/privacy-policy
Terms and Conditions: https://www.talkrev.ai/terms-conditions

Contact Us

If you have questions about SMS consent or messaging preferences, contact us:info@talkrev.ai

Changes to this page

We may update this page as our messaging program evolves. The “Last Updated” date will reflect the latest version.

Table of content

What messages you can receive

Who is sending these messages

How you opt in (web / chat / booking page)

How you opt in (phone / voice assistant)

Opting out and getting help

Message frequency and charges

What information we collect for SMS and why

Data sharing and mobile information

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