Smart Product Discovery
Intelligent search and recommendation engine that helps customers find exactly what they need.
Verticals
Retail & Shopping
Revolutionize Retail with AI-Powered Customer Excellence. From fashion boutiques to electronics stores, department stores to specialty retail - enhance every shopping journey with intelligent, personalized assistance.
What does TalkRev do for retailers?
TalkRev helps shoppers find products by describing what they want rather than naming a SKU, answers returns, exchange and order-tracking questions from your policies, books in-store appointments, and explains payment, gift card and loyalty options. It works across your online store and your physical shops, on chat and by phone.
Shopping Assistance & Appointments
Personalized shopping support and appointment scheduling for enhanced in-store experiences.
Customer Service Excellence
Comprehensive support for shopping inquiries, returns, exchanges, and personalized assistance.
Payment & Loyalty Support
Assistance with payment methods, loyalty programs, gift cards, and promotional offers.
Retail Analytics
Track customer preferences, popular products, conversion rates, and sales optimization opportunities.
Product Information & Inventory (Coming Soon)
Instant access to comprehensive product details, real-time availability, pricing, and store locations.
Start saving hours every week with TalkRev
Reduce repetitive questions, capture more bookings, and deliver a faster customer experience — without adding headcount.
Product Discovery & Information
- Improve product findability
- Reduce search time
- Increase conversion rates
Store Services & Support
- Reduce staff workload
- Improve customer satisfaction
- Streamline operations
Personal Shopping Experience
- Increase average order value
- Build customer loyalty
- Enhance shopping experience
Cross-Channel Integration
- Seamless omnichannel experience
- Reduce cart abandonment
- Increase sales
Frequently Asked Questions
Everything you need to know about Retail & E-commerce.
Yes. It guides shoppers by what they describe rather than by exact product names, which is how people actually search — "something warm for a toddler" rather than a SKU. Getting a shopper to the right item is where most online product searches quietly fail.
Yes. Returns, exchanges and order questions are the highest-volume, lowest-value contacts a retailer handles, and they arrive constantly. The assistant answers them from your policy so your team keeps its time for selling rather than repeating the returns window.
Yes. Personal shopping, fittings and consultations can be scheduled directly in conversation, which converts online interest into a store visit at the moment the customer is actually interested.
It answers questions on payment methods, gift cards, loyalty programs and current promotions — including Stripe-based payment options where you use them. These are trust questions, and an unanswered one at checkout is usually an abandoned basket.
Not yet. Today the assistant answers from the product information you provide; real-time availability and pricing are on the roadmap rather than shipping, and we would rather say so than imply otherwise.
Which products are asked about most, what customers ask before buying, and where conversations stop short of a purchase. The questions that appear right before a drop-off are usually the most useful thing on the list.
Yes. "Where is my order" is the single highest-volume question in retail support and almost never needs a human. Answering it instantly removes most of the queue that keeps your team from the conversations that lead to a sale.
Yes. It answers store locations, opening hours and availability alongside online questions, which matters because most shoppers move between the two — checking online before visiting, or asking in chat about something they saw in store.
Yes. It suggests options based on what the shopper describes and what they have looked at, which is closer to how a good salesperson works than a search box is. Recommendations are where an assistant earns its place rather than just deflecting tickets.
They go to your team. The assistant is there to resolve the routine questions quickly and to recognise when a conversation needs a person — a complaint answered by an automated reply usually becomes a bigger complaint.
From the blog: Retail & E-commerce
- Williams-Sonoma's Shopping Assistant Converts 3x. What a Small Shop Can CopyWilliams-Sonoma says shoppers who use its AI assistant convert at 3x the rate. What two retail earnings calls mean for a small shop's own storefront.
- AI Now Sends Retailers Their Best Traffic. Product Pages Aren't ReadyAI referrals to US retail sites grew 393% and now convert 42% better than other channels. Adobe scores retail product pages just 66% machine-readable.
- Post-Holiday Customer Care: How to Re-Engage Customers After the HolidaysJanuary isn't a dead zone but a strategic moment for customer care. Learn how clear support, calm messaging, and automation re-engage customers.
Start saving hours every
week with TalkRev
Reduce repetitive questions, capture more bookings, and deliver a faster customer experience — without adding headcount.
Get started