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Every missed phone call could mean a missed client or a missed opportunity. With TalkRev AI, we enable law firms to not only answer questions, collect client information, but also schedule consultations 24-7. Let's take a look at how it works.

Thank you for calling Del Rio Legal Partners. I can help with your matter or a consultation. How may I help?

Hello, I was recently involved in a car accident and I was wondering who I should speak with. I'm sorry to hear about your accident. To help connect you with the right attorney, could you briefly describe what happened, including when and where?

Yes. It was yesterday evening around 4.30 p.

m. in Alicante. I was struck by another driver who ran a red light.

Thank you for sharing that. Before I connect you with the right attorney, is there any deadline we should know about? like an insurance claim deadline, a court date, or anything that needs attention soon?

- I'm not aware of any specific deadlines, but the other party's insurance has been contacting me. - Got it. For auto accidents, the attorney you'll speak with is James R.

Whitaker, our partner who handles personal injury and auto accident cases. We offer two initial consultations, a phone call for $90 lasting 30 minutes, or an in-person meeting at our Austin office for $150, lasting 45 minutes. Which would you prefer?

Let's go with an in-person consultation. What's your availability for tomorrow afternoon? Let me check availability for tomorrow afternoon with James.

Tomorrow afternoon is fully booked, but James has morning openings at 10, 10:30, 11, and 11:30. Would any of those work for you? I suppose I could come in for the 11:30 in the morning.

Great, 11:30 it is. May I have your full name for the appointment? Eric Prohmann.

Your appointment is going through now. You should receive a confirmation text shortly. Is there anything else I can help you with?

- No, I believe that's it. I just received the confirmation. Thank you.

Churches and community organizations often receive questions about services, events, and volunteer opportunities. With TalkRev AI, we help to answer these questions 24/7 so your staff can stay focused on the community. Let's take a look at how it works.

Hi, you've reached Thornvale Fellowship in Franklin. This call is recorded. Whether you're new here or already part of our church family, I'm happy to help.

What's on your heart today? Hello, I'm new in town, and I'm wondering where I should go for a Sunday service? Welcome to Franklin!

We'd love to have you join us. Our Sunday worship is at 9 and 11 in the morning in the main sanctuary. We also have Sunday school at 10 in the education wing.

Which service time works better for you? 11 sounds good. Do you have anything for kids as well?

Yes, we do. We have nursery care for birth through age 3 and kids' church for ages 4 through 5th grade with check-in. Both run during the 11 o'clock service.

Your little ones will be in great hands. Anything else I can help you with? Could you send me over the location of the church?

I'll text you our address and directions right now. We're at 418 Meadowbrook Lane, Franklin, Tennessee, 37064. You'll find us on Meadowbrook Lane, west of the library.

Look for the stone entrance, with guest parking on the right. Would you like me to repeat that? No, that's all right.

Thank you so much. You're very welcome. We hope to see you this Sunday at 11.

Have a blessed day.

Here's how to change your AI agent's name, greeting, and behavior in TalkRev. Everything is in AI Tools, with one tab for chat and one for voice. Type a bot name, shown in the widget header.

Write your own welcome message, or let TalkRev generate one. Set starter suggestions for each language. Then describe how it should behave in custom instructions.

Click Try Chatbot to test your agent before visitors do. A chat window opens where you can test your agent. Voice has its own tab and changes to one don't affect the other.

TalkRev. Your agent. With your name and your tone.

Here's how to invite team members and choose their roles in TalkRev. Your team lives in Settings under Team. Everyone is listed here with their role.

Click Add User. Enter their email address. Then choose a role.

Administrator gets full access, settings and billing included. Manager handles day-to-day operations and bookings. Viewer is read-only, with no permission to change settings.

Then send the invitation. TalkRev. Your whole team with the right access.

Here's how to set up your voice agent and transfer calls to a person in TalkRev. Everything lives under settings, AI tools, then voice concierge. The welcome message is the first thing every caller hears.

It's set per phone line, so each line can greet callers differently. Choose the voice your agent speaks with. Preview any voice and listen to how your business name sounds.

For web calls, the greeting is set per language instead. Under Call Transfer Settings, you can turn transfers on. Then say exactly when to transfer in your custom instructions.

TalkRev, a voice agent that knows when to hand over to a person.

Here's how bookings work in TalkRev: Every booking lands in one place: the consultations list. Each one shows where it came from: web, voice, or chat. Or add one yourself, with new appointment.

Use the status filter to see where each one stands. If payment is due, it waits as awaiting payment. Then it becomes confirmed, completed, cancelled, or expired.

Open any booking to see its details. Bookings you create yourself are confirmed straight away. The timeline tracks every step, like payment on arrival.

And from here, you can edit or cancel it. TalkRev. Every booking in one place.

Here's how to set your booking rules and cancellations in TalkRev. Booking rules live in settings under Appointment Management. Under Scheduling, you set when clients can book.

Choose the minimum notice and how far ahead they can book. Add a buffer between appointments and allow or block same-day booking. Under Policies, decide whether clients can cancel.

Set how many hours ahead they must cancel. Ask clients to accept your terms and link your policy. Under notifications, send email and SMS confirmations.

Send reminders and notify your staff about every new booking. Hit save and your agent follows these rules. TalkRev.

Set the rules once and your agent follows them.

Here's how to test your AI agent before you send customers to it. Open AI Tools in your settings. Click Try Chatbot.

Ask what customers really ask, in their words, even misspelled. Then try the awkward ones. Does it match your booking rules?

Can I cancel? Check it matches your policy. Wrong answers get fixed in your knowledge base.

Make a real booking, then find it here. Check its status is what you expected. Call your number too.

Does it say your name right? A week later, check your conversion rate. TalkRev.

Test it first, then go live with confidence. Thank you.

So when's your agent actually ready to go live? There's really only one way to know: you test it. Start simple.

Can it take someone from hello to a booked appointment? Is what it says true? Does it hand over to you when it should?

And does it still understand when people ask in their own words, spelling and all? Then be a real customer. Halfway through booking, change your mind.

Ask something off topic. Then check the booking still landed where it should. And if it does something you didn't expect?

That's fine. Open the prompt in settings, tell it how you'd like it to behave, and try again. Then do the same on the phone.

Call your own number, run through it out loud, and ask for a person. Now you're ready to put it on your website and let it talk to real customers.